FAQ

Prior to us acting on your instructions and obtaining the information that you need; we ask that you complete a booking and information form which is a contract for service and protects you and us as a formal contract. Once signed and dated, you must forward the form to us via email, fax or by post. We prefer you to use fax or email as it is faster. Alternatively a signed and dated personal email, fax or letter will suffice.

Please ensure that you provide us with as much information that you have for the covert surveillance or investigation operation including photos and description, age, habits, cars driven and routine of the subject or target.

Surveillance & Investigations Specialists requires monies to be paid in advance via credit card or other means before we commence your instructions on any of our services.

We hope you understand why we have to operate with this method.

Please do not hesitate to call us for a confidential chat.

Our fees are variable and based on an hourly rate. Our schedule of fees also depend on a number of other factors such as what type of investigation, surveillance, tracing, field call, computer forensic or process and document serving facility you need and the time we need to spend on it to get the result that you need.

We assure you that our fees are extremely cost effective and we provide you with an unbeatable service.

Please note that when we carry out covert surveillance and other services whereby we have to travel to the subject or target location; we have to charge the client for a minimum of 6 hours. We cannot travel and observe a target address or person under this minimum time because we have full day ops booked in for our clients that require a full day of surveillance or investigation.

Our aim is to always achieve client satisfaction.

This depends on the type of investigation you want us to do.

There is no foolproof way of calculating the time it will take.

Some of our cases have taken an hour or two, but others have taken much longer. We can discuss this with you during your no obligation telephone consultation. We will then be able to establish a better idea about what your requirements are.

Remember that whether it’s covert surveillance using state of the art video equipment, tracing of debtors and all private eye investigations using our elite private detectives we can assure you that we will act on your behalf with military precision, hands on experience and professionalism in order to get that vital evidence and information you need.

Yes, no problem, we accept Visa, MasterCard, and Amex. However, having a surveillance and investigation company text appearing on your credit card statement could potentially jeopardize the services that we are providing for you by notifying your partner or employer or employees or colleagues that you have used our services. With that in mind, you will be billed from “MDP” not Surveillance & Investigations Specialists.

Cash, money-order, bank cheque, wire-transfers, electronic funds transfer, credit cards,debit cards or business/personal cheques.

Please note that if paying by business or personal cheque, we will not be able to start your instructions until the cheques clear the bank. If paying via a wire-transfer there will be a service charge fee payable.

Follow link here… http://www.fairtrading.qld.gov.au/are-you-licensed.htm

Yes we are.

These can be checked at this government website URL:
http://www.fairtrading.qld.gov.au/are-you-licensed.htm

There are a number of ways that we can investigate the situation for you. We can instruct one of our male or female operatives to go under cover as an employee to act as a secret test shopper or install covert surveillance systems.

Yes, we are able to help you using varying methods that result in revealing the information that you need including factual investigations and surveillance. We will help to uncover financial evidence or other hidden assets like property acquisitions so that you do not miss out on the money that you may be entitled to. You may be able to negotiate a percentage at the time of settlement with this information that you now know about.

Yes, our surveillance and investigative services including video evidence and detailed reports that are time and dated are legally admissible in a court of law; the courts recognize us as licensed private investigators and we are classed as a neutral party. We can also be called to testify as an expert witness and can swear an Affidavit and statements if required.

We provide a detailed report along with any video/audio tapes, photographs, diagrams, and any other documents that might apply to the case. A telephone briefing would be conducted depending on your contact situation.

As a professional surveillance and investigation company, we do not break the law and we do not want you to get into trouble either!

We do not provide you with an individual’s Social Security Number, although we do provide Social Security Verification for pre-employment background checks. We can also provide Social Security numbers to your solicitor for court purposes only.

We do not provide Credit reports unless there is a judgment issued.

We can do full criminal background checks but only on the forms supplied by the police and signed by the subject person. Generally if a person is prepared to sign a police form it usually means they are clean or at least been cleared by the Criminal History Spent Convictions Act .

Mobile Phone Records- don’t even think about it – it’s a criminal offence to get them or attempt to get them.

We cannot obtain information on the following without the written consent of the subject

1. Military Records
2. Medical Records
3. Motor Vehicle registrations
4. Driving Licences

We mean just that!

If you are not totally happy with the service that we have provided including, surveillance, investigations, locating people, background checks, service of process and document serving, field calls and computer data investigations then we will give you a full refund with no questions asked.

We are sure that we are the only organisation in the private investigators industry that is able to do this and we pride ourselves on the professional way that we carry out our clients instructions.